Cancellation policy

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed to them)

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day of the event,

  • at which you or a third party designated by you other than the carrier has taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery, or
  • at which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods, provided that you have ordered several goods under a single order and that these are delivered separately, or
  • where you or a third party other than the carrier and designated by you has taken possession of the last partial consignment or the last piece, if you have ordered goods which are delivered in several partial consignments or pieces, or
  • at which you or a third party designated by you, other than the carrier, took possession of the first goods, provided that you have entered into a contract for the regular supply of goods over a specified period.

In order to exercise your right of revocation, you must inform us (Bitro, inh. Tim Augener, Unteres Bachfeld 11, 34212 Melsungen, Germany, telephone number: +49 152 217 248 50, e-mail address: kontakt@bitro.de) by means of a clear statement (e.g. a letter sent by post, e-mail) of your decision to revoke this contract. You can use the attached sample revocation form, which is not mandatory. You may also electronically complete and submit the sample revocation form or other clear statement on our website https://bitro.staging-development.com/revocation/. If you make use of this possibility, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choice of a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you, and in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period.

You bear the direct costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for the purpose of checking their nature, properties and functioning.

Revocation form

If you want to cancel the contract, please fill out this form and send it back.

An Silikonify, Inh. Claete Brito Koch, Wallbergstr. 12, 82008 Unterhaching
kontakt@silikonify.de, Phone: +49 (0) 89 215 450 632